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Date last updated: 4/22/26

Purpose: The purpose of this FAQ is to outline technical and systems-related guidance for Child Care PASS. Please refer to the VDOE FAQ for policy questions. 

Table of Contents

PASS SYSTEM OVERVIEW
TABLET RELATED QUESTIONS
KINDERCONNECT REGISTRATION AND SIGN-IN
KINDERCONNECT ACCOUNT (POST REGISTRATION)
SPONSOR (PARENT/FAMILIES) INFORMATION 
ATTENDANCE
PRIVATE PAY CHILDREN
PURCHASE OF SERVICE ORDERS (POSO)
PAYMENT
BANKING INFORMATION
HISTORICAL RECORDS
TRAINING MATERIALS AND SUPPORT
KINDERBRIDGE / CCMS / API

PASS System Overview

  1. When did the PASS system go-live?

The PASS system went live on December 1, 2025. All attendance for the Child Care Subsidy Program (CCSP) must be tracked in PASS starting that day. 

  1. Does PASS replace the swipe machine?

Yes. PASS has replaced the swipe machine for recording CCSP attendance.

  1. What do I do with my current POS device?

POS machines and swipe cards are no longer needed and may be safely discarded.

  1. Where can I find the most up to date information on approved CCMS vendors?

You can find the list of active CCMS vendors HERE.

Tablet Related Questions

  1. Am I eligible to receive a tablet?

Providers who do not use their own Child Care Management System (CCMS), such as Lillio or Brightwheel, to track attendance, and who have at least one authorized CCSP child, are eligible to receive a tablet. For more information, please contact KinderSystems Support at 1-888-211-6884 or supportVA@kindersystems.com.

  1. How do I request a tablet?

You can request a tablet by calling KinderSystems Support at 1-888-211-6884.

  1. What if I haven’t received a tablet?

If you haven’t received your tablet but believe you should have, please contact KinderSystems Support at 1-888-211-6884. Attendance must still be recorded in PASS. You can:

  • Enter attendance in KinderConnect on a computer on behalf of families, and/or
  • Ask parents to record attendance using KinderSmart (smartphone application).
  1. Will multiple tablets be provided if I have a large center or provide transportation?

No. At this time, only one tablet will be provided to eligible providers.

  1. Can I use my own tablet?

Yes. You may use your own Android or iOS tablet, as long as it’s from 2022 or later. You can find KinderSign in the Google Play Store or Apple App Store, and it is compatible on the current operating version or up to two versions prior for both iOS and Android.

  1. Can the tablet be taken to different locations if we transport children between sites?

Yes. The KinderSign app can work offline and attendance will sync to KinderConnect once the device reconnects to the internet.

However, each tablet can only be registered to one location at a time, so it is not designed for multi-site usage.

KinderConnect Registration and Sign-In

  1. How do I register for KinderConnect?

Once you receive an email with your verification code, go to https://vapass.doe.virginia.gov/KinderConnect to complete your registration. Registration emails will be sent to the email providers have on file with CCSP. If you haven’t received your registration email, contact KinderSystems Support at 1-888-211-6884 or SupportVA@kindersystems.com.

  1. How do I sign in to KinderConnect?

Providers can sign in at https://vapass.doe.virginia.gov/KinderConnect. We recommend saving this URL as a browser favorite for easy access. Each time you log in, Multi-Factor Authentication (MFA) will be required. You cannot sign in until registration is complete.

  1. Do I need an MFA application on my phone?

Yes. Providers must have an MFA (authenticator) app on their phone. Common options include Google Authenticator or Microsoft Authenticator, available on the Google Play Store and Apple App Store.

  1. Am I able to have all locations I oversee linked to one account?

Yes. If you oversee multiple locations, please register for one of your locations then call the PASS Support Center at 1-888-211-6884 for assistance linking all your locations.

  1. I oversee multiple locations under one program. Can one email/login manage multiple locations?

Yes. To register, contact the PASS Support Center at 1-888-211-6884. Support will guide you through registering once by telling you which of your vendor IDs aligns with the verification codes you received. After they guide you through registering once, they will proceed with linking/registering the rest of your accounts on the back end.

KinderConnect Account

  1. I am registered in KinderConnect, however,I do not see some of my authorized children. What should I do?

This requires a one-on-one review of your account. Please contact KinderSystems Support at 1-888-211-6884 (M–F, 6 AM–7 PM) for assistance.

  1. Once I register forKinderConnect, do I need enter the families who attend my site into the system?

No, all CCSP families will already be in the system. However, only the primary guardian on the case will be transferred over. To authorize additional adults to pick up children, you will have to follow the steps to add additional sponsors to the system. You can find those steps HERE. Additionally, if you’d like to track private pay children’s attendance in the system, you will have to add them manually. The steps to do that can be found HERE.

  1. What should I do if my KinderConnect account is locked?

A KinderConnect Operator account will become locked after three (3) incorrect password attempts, which prevents you from logging in.

There are three ways to unlock your account:

  • Contact the PASS Support Center directly by phone for assistance.
  • Use the Self-Unlock option available on the KinderConnect main login page. For steps click HERE.
  • If available, a Provider Administrator at your location can unlock your account for you.

Sponsor (Parent/Families) Information

  1. Will parents be informed about the new system?

Yes. The Commonwealth will notify parents about the new system, but providers are expected to tell sponsors how they plan to connect to PASS to inform training needs. Additionally, the VA PASS Infosite includes a dedicated parent section with Quick Reference Cards (QRCs) and training videos offering simple, step-by-step instructions. Refer to the parent (sponsor) section of the Infosite HERE.

  1. Can sponsors use the same method for recording attendance (VaECC, swipe cards, IVR phone system, PIN)?

No. The previous attendance system has been decommissioned. The KinderSign tablet app is a new system. Sponsors will have a new account, new credentials, and create a new PIN the first time they log in.

  1. If my site uses a CCMS (Lillio, Brightwheel, ect.) will my families be required to use KinderSmart or KinderSign to record attendance?

No. Families using the CCMS will continue to record attendance the same way. The only change for providers using their own CCMS is that providers will have to register to KinderConnect to import their attendance over on a weekly basis.

  1. How can parents use their mobile phone to record their attendance?

Parents/Sponsors can start by downloading the KinderSmart application found in their app stores, then follow the steps found on the Quick Reference Card HERE. You can find KinderSmart in the Google Play Store or Apple App Store, and it is compatible on the current operating version or up to two versions prior for both iOS and Android.

  1. What if Sponsors/Parents do not have a smart phone?

If sponsors/parents do not have a smart phone, they would not be able to use KinderSmart. Instead, sponsors can enter attendance on the tablet at the provider’s location, or the provider can enter attendance on a sponsor’s behalf in KinderConnect.

  1. How do parents find their child’s authorized care schedule?

A child’s authorized care schedule is listed on the Purchase of Service Order (POSO) that is mailed to the family.

  1. How can a Sponsor unlock a locked KinderSign account?

A Sponsor’s KinderSign account may become locked if the PIN is entered incorrectly too many times in the app.

There are two ways the account can be unlocked:

  • If the Sponsor has set up account recovery (self reset): The Sponsor can use the Self-Unlock option in the app to regain access. For steps click HERE.
  • If the Sponsor has NOT set up account recovery (self reset): The Sponsor can unlock their account using their secret question. After unlocking, it is recommended that the Sponsor set up a verification email or phone number to enable self-unlock for future use. For steps, click HERE.

If additional assistance is needed, please contact the PASS Support Center.

Attendance

  1. Can attendance be recorded without a tablet?
Yes. Parents can record attendance using KinderSmart on their smartphones, and providers can record attendance directly in KinderConnect.
  1. What is the difference between KinderSmart and KinderSign?
KinderSmart and KinderSign are both mobile applications for tracking attendance. KinderSmart is designed for parents to use on their smart phones and KinderSign is designed for use on a provider’s own or state-issued tablet using iOS or Android operating systems.
  1. Can KinderSmart and KinderSign both be used at my site?
Yes. Both options are equally valid and may be used interchangeably.
  1. Can I enter backdated attendance?
Yes. Both providers and parents can enter backdated attendance.
  • For detailed steps on how providers will backdate attendance refer to the QRC HERE.
  • For detailed steps on how parents/sponsors will backdate attendance refer to the QRC: [English] [Spanish].
  1. How long do I have to record attendance?
Both providers and sponsors have up to 9 days to record attendance, defined as the current day plus the previous 8 days.
  1. Can I enter holidays in KinderConnect?
Yes. Providers can mark non-operating days in KinderConnect. VDOE will pay providers for up to 15 planned closure days. Instructions can be found in Part 2 of the KinderConnect training HERE or refer to the QRC: [English] [Spanish].
  1. Will children be automatically added to KinderConnect?
Yes, children who receive state-subsidized care (through the CCSP) will appear automatically in KinderConnect once they receive authorization. If you decide to track attendance for your private-pay children in PASS, you will need to enter those children manually. You can find information on adding private pay children in the Quick Reference Card located HERE.
  1. Previously, parents could enter attendance over the phone. Will this option still be available?
No. IVR will no longer be available to enter attendance. There are other options where parents can use KinderSign on the tablet or KinderSmart on their phones and if parents are not able to use those options, providers are able to enter attendance directly on the website (KinderConnect).
  1. Is it required for Sponsors to approve attendance that their Provider enters?
While sponsors have the ability to review attendance that their provider enters on their behalf, it is not a requirement in the system.
  1. If multiple children arrived together, can they be checked in as a bulk group?
Yes, in the following instances:
  • Parents can check in multiple children (any child for who they are an authorized sponsor) at once using KinderSign or KinderSmart. So if there are multiple children in the family, or they car-pool with another family, the sponsor’s children can be checked in at once.
  • Providers may also use the Group Check-In feature, which allows them to designate a group for simultaneous check in/out(such as a group of children that arrives for after-school care together). Groups can be created to include any number of children—even just one.
  1. Can sponsors log their attendance from home if they forget upon arriving or departing?
Parents can enter an absent day remotely on the KinderSmart application, but they cannot enter a missed check in/out time from home. To enter missing attendance, they need to be present at the site. Parents have the ability to edit or enter missing attendance back 30 days in KinderSmart and KinderSign, and providers can do the same in KinderConnect.
  1. I am required to track attendance for children receiving food assistance. Can I do this through Child Care PASS?
Child Care PASS is for children in the Virginia Child Care Subsidy Program. If a family is receiving food assistance that you are required to track separately, please contact the agency providing assistance and ask for guidance on attendance tracking for those families.
  1. How long is the lookback period?
The lookback period is 30 days, meaning attendance must be entered within 29 days after the service date. Timely entry is required for on-time payment. Attendance must be entered accurately and by the applicable cutoff date to be included in the next payment run.
  1. How is attendance entered when schools are closed and families need care outside their child’s authorized schedule?
To authorize unscheduled care, families must contact their caseworker and provide the school closure date. The caseworker will update the authorization and generate a new POSO to send to providers and families.

Private Pay Children

  1. Is it required to add private-pay students to KinderConnect?
No. You are only required to use PASS to record attendance for children participating in the state-administered Child Care Subsidy Program. Adding private-pay students is an optional feature.
  1. Will VDOE have access to private-pay children’s records if they are added to KinderConnect?
No. By nature of the system, VDOE will not have access or any visibility of private-pay children in KinderConnect. In order for attendance records to be sent to VDOE from KinderConnect, the child must have a client ID and case number associated with their Child Care Subsidy Program case in Virginia’s case management system. Any child that was added by the provider will not be associated with a Child Care Subsidy Program case, so their data will not be transmitted to, or even viewable, by the state.

Purchase of Service Orders (POSO)

  1. Will POSOs be available to view in KinderConnect?
All POSO (Purchase of Service Order) information including co pays are now available in KinderConnect. For information on how to view POSO information refer to the QRC How to Review Authorization Details (POSO) [English] [Spanish]
  1. Will we still need to sign POSO electronically in KinderConnect for each student?
No. Per VDOE, POSOs do not need to be signed to be considered active.

Payment

  1. What is the payment schedule for provider payments?
To view the payment schedule for the current year, please refer to the 2026 Payment Schedule document HERE.

Banking Information

  1. When do I need to submit or edit my ACH/Direct Deposit information?

New providers who are just getting started with PASS must enter their banking information at least 14 days before the direct deposit to be paid in a timely manner.

Existing providers should not typically need to make changes to their fiscal info. Updating your banking information should be done only when necessary (for example, if you change banks). Edits should be entered carefully; errors or mis-timing a change can delay your payments.

If you need to add or update your banking information:

  • Banking information updates must be entered in KinderConnect 14 calendar days before the scheduled deposit date, to allow time for processing the change for the upcoming deposit.
    • Refer to the Payment Schedule to plan accordingly and make entries or edits within the correct timeframe for upcoming deposits.
  • Follow the instructions in this Quick Reference Card (QRC).
    • Double-check that your routing number and account number are entered correctly in the appropriate fields. To avoid payment disruptions, only make changes when needed and ensure that changes are entered in KinderConnect accurately and at the right time. If in doubt, please reach out for assistance!

Historical Records

  1. When do I lose access to the Va-ECC portal (vaecc.org)?
The Va-ECC portal has been unavailable since 1/8/2026.
  1. Will payment history, attendance records, or other data from the current portal transfer to the new online system?
No. Historical information in your current portal will not be imported into KinderConnect.

Training Materials and Support

  1. How can I register for an upcoming training session?
You can visit the KinderConnect/KinderSign/KinderSmart or CCMS KinderBridge training page HERE to view and register for available training sessions. Please note that there are no trainings currently posted, but the page may be updated with new opportunities in the future.
  1. Where can I watch the training videos?
For KinderSign/KinderSmart Providers: To get started, we recommend watching Part 1 and Part 2 of the PASS Overview, can you find both recordings on the VAPASS.info website HERE. For KinderBridge Providers: To get started, we recommend watching the recorded training on the VAPASS.info website HERE.
  1. Who can I call if I have additional support questions?
We have support agents standing by to answer your system-related questions Monday-Friday from 6:00AM-7:00PM. You can reach out by calling 1-888-211-6884 or email us at SupportVA@Kindersystems.com.
  1. Will we receive professional development credit hours for this training?
No. Professional development credit hours are not offered for this training.
  1. Do you offer in-person training? 
There is no in-person training option, however KinderSystems Support is here to assist on a one-on-one basis. Please contact KinderSystems Support at 1-888-211-6884 (M–F, 6 AM–7 PM) or supportVA@kindersystems.com for assistance.

KinderBridge / CCMS / API

  1. How does the CCMS transmit attendance to KinderConnect?
Providers are required to actively transfer attendance from their CCMS to KinderConnect. Once complete, accurate attendance records are captured in your CCMS, you can select Transmit in your CCMS. The data will then move to KinderConnect. Make sure to review the data again in KinderConnect to ensure there were no errors in transmission. After the attendance is in KinderConnect, it is automatically submitted to VDOE after 9 days. Example: Attendance for December 1 will automatically submit on December 10, as long as it has been transmitted to KinderConnect before that date.
  1. When KinderBridge transfers attendance to DSS/VDOE, will the transmitted data include the exact timestamps for both check-in and check-out?
Yes. KinderBridge transmits the exact check-in/check-out timestamps, along with the timestamp showing when the provider transmitted the attendance to KinderConnect.
  1. Can KinderConnect send payment data back to our CCMS?
No. Your CCMS sends attendance to KinderConnect, but KinderConnect does not export any data back to your CCMS. Payment data can be accessed. Refer to the Provider Views Payment QRC [English] [Spanish] for information on how to access payment data.
  1. How often do we need to transfer data from my Child Care Management System (e.g., Lillio, Brightwheel) to KinderConnect? Will it transfer automatically? 
Transferring attendance from your Child Care Management System (CCMS) into KinderConnect is not automatic, and we strongly recommend exporting attendance at least once per week to ensure timely payment. For instructions on exporting attendance to KinderConnect, please contact your CCMS vendor’s support team directly.
  1. We use Lillio but we print paper copies of sign in/out and roll call sheets each week to keep track of attendance. Our tracking is not done electronically. Do we fall under the KinderBridge provider umbrella?
You must choose between tracking attendance electronically in Lillio which would make you a KinderBridge provider or tracking attendance in PASS which would make you a KinderSign/KinderSmart provider. If you would like to track attendance electronically in Lillio in order to be a KinderBridge provider, reach out to Lillio directly for assistance on tracking attendance within their system.
  1. When can I begin linking my CCMS to KinderConnect?
You will be able to receive your API credentials from KinderConnect once you are able to register your account in the PASS system. From there, your CCMS vendor will be able assist you with both completing the integration and with the attendance export process.

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