KinderSign/KinderSmart Provider Help Center
KinderSign/KinderSmart Provider Help Center
All Provider Guides
All 57 quick reference cards (QRCs), documents and videos, organized by topic. Guides are available in English and Spanish.
My Account and Payments
Getting Started
- New to KinderSystems? Watch the Full PASS System Overview Webinar
Communication
- How do I read a message in KinderConnect?
- How do I send a message in KinderConnect?
Case and Location Information
- How do I view my authorized cases?
- How do I view and edit my bank information (fiscal information)?
Viewing Payments and Payment Schedule
- How do I view my payments?
- CCSP Payment Schedule (Web Page)
- What is the CCSP payment schedule (Printable PDF)?
Reports
- How do I generate reports?
- How do I print the Provider Mobile Sign In sheet for KinderSmart?
Account Management
- KinderConnect Provider Registration “Read Me” Document
- How do I login to KinderConnect?
- How do I know what operator type I am?
- How do I reset a forgotten password?
- How do I search for an operator?
- How do I add an operator?
- What are the different types of operators and their corresponding page permissions?
- How do I change my password once logged into KinderConnect?
- How can a provider administrator change my password?
- How do I download the authenticator app?
Attendance
Entering/Submitting Attendance
- How do I enter overnight hours?
- How do I enter/correct attendance in KinderConnect?
- How do I create a planned closure/non-operating day in KinderConnect?
- How does attendance get submitted?
- How do I enter attendance for child groups (mass attendance)?
Reviewing Attendance
- How do I review AND update attendance?
- What are the meanings of the colors on the detail attendance screen (Attendance > Detail)
- How do I view attendance transactions? (Attendance > Transactions)
- How do I print/export attendance?
- How can I view a summary of children in attendance in KinderSign (Provider Attendance Summary)
Device and Tablet Help
Tablet Setup
- How do I connect my Android tablet to WiFi?
- How do I connect my iPad to WiFi?
- How do I register my tablet?
- Tablet Agreement
KinderSign Application
- How do I download the KinderSign app to an Android tablet?
- How do I download the KinderSign app to an iPad tablet?
- How do I remove the current provider’s account from my Android tablet?
- How do I login to KinderSign?
Tablet Settings and Maintenance
- How do I change the font size on an Android tablet?
- How do I clean and disinfect my tablet?
- How do I change the display language of my tablet?
- How can I manage the power of my tablet?
Pop Up Blockers
- How do I disable pop up blockers in Google Chrome
- How do I disable pop up blockers in Mozilla Firefox
- How do I disable pop up blockers in Safari
Contacting Support
- How can I send a support chat?
Children and Families/Sponsors
Add/Update or View Child Information
- How do I add/edit a child picture?
- How do I add a private pay child?
- How do I merge child records?
- How do I create a child group?
- How can I view POSO/authorization details?
Search Tools
- How do I search for a child?
- How do I search for a sponsor?
Manage Sponsors (Parents/Guardians)
- How do I add a sponsor to a child account?
- How do I create a sponsor account?
- How do I inactivate a sponsor account?
- How do I print a sponsor’s KinderSmart Registration Form?